Policy draft
Terms and order policy
The standard packaged-product cancellation approach is owner-approved. Remaining food, livestock, deposit, tax, and privacy language still requires review before commerce opens.
Ordering is not open
Order requests
An order request is not final until DeJoia Farms confirms product availability and pickup or other fulfillment details.
Payment and confirmation
Payment status and order status are separate. The initial plan is to authorize eligible card payments and capture them after owner review. Deposit products will use their own clearly disclosed terms.
Availability and changes
Inventory can change. If an order cannot be fulfilled as requested, the farm may decline it or request customer approval for changes. Increased amounts require a new approved payment step.
Pickup
Customers must use a confirmed pickup window and follow the instructions provided for that order. Public location information does not permit unscheduled access.
Packaged-product cancellations
Packaged products may be cancelled for a full refund up to 24 hours before the scheduled pickup. Within 24 hours, an order may be non-refundable if it has already been prepared or reserved. If DeJoia Farms cannot fulfill the order, the customer receives a full refund.
Product-specific terms
Food, livestock, deposits, events, memberships, refunds, taxes, and shipping may require additional approved terms before those offerings are enabled. Livestock and special-order deposits will use separate terms.